One of the ways to “fix” the impact of a bad review is to have a thoughtful and timely response. Here are a few tips that you should keep in mind whenever you’re responding to a bad review.
- Apologize- Apologize for the negative experience. Even if the review says things about your business that aren’t true, show sympathy to show patients you care about everyone who walks through the door.
- Mention your commitment to great service– Show potential patients that this one-off experience is not typical of the service you usually provide.
- Take the conversation offline– Usually, dealing with dissatisfied families is best taken care of out of the public view. If you have a client list, reach out directly with a phone number or an email address where your business can be contacted.
How Gold Egg Digital can help you stay on top of patient reviews
After taking a look at these bad review examples, you can see that knowing what to do to fix bad reviews for your organization is important although not actually that difficult. Responding in a professional manner is the most important strategy.
With hundreds of review sites, your home healthcare practice will likely get a few bad reviews online. The ultimate goal is to start a dialogue that will improve the relationship with your clients and understand what their needs are more clearly.